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SCPD04 Customer Service and Quality Management

Course Information

Training Provider

Temasek Polytechnic

Available Subsidies
  • SkillsFuture-funded
  • SkillsFuture Credit
  • NTUC UTAP
Supported by PGSS?

Yes

Course Description

This course aims to provide learners with a good understanding of service types, service quality and quality standards. It also includes total quality management, six sigma, balanced scorecard methodology, types of quality costs & measurements, customer relationship management and data security.

Why You Should Apply

Master popular logistics skills with this 100% online course. Learn at your own time and pace and get certified!

Certification
  • On passing the module’s online examination, candidates will be awarded an e-Certificate of Completion issued jointly by Temasek Polytechnic and the Chartered Institute of Logistics and Transport (CILTS).
  • Candidates will be awarded a Professional Certificate in Supply Chain Professional Development Programme by CILTS on passing SCPD modules 01 to 04.
Course Duration

Complete within 1 month from the date of successful registration

Application Period

Jan – Mar 2024

Training Mode

Online

What Jobs Will It Pave The Way To?

Logistics/Warehouse Staff

Learning Outcomes

What You'll Learn
  • Types of services and nature of service processes
  • Benchmarking
  • Total Quality Management
  • Six sigma
  • Balanced Scorecard methodology
  • Costs of Quality models – Process Cost Model (PCM), Prevention-Appraisal-Failure (PAF) model, Opportunity or Intangible Cost model, Crosby’s Model and ABC model.
  • Customer relationship Management

Entry Requirements

Requirements & Process

This course is suitable for any Grab partners who are interested to upskill their capability for career growth in the area of logistics and supply chain.

 

Entry Requirements:

  • Minimum GCE ‘A’ level certificate and two years of working experience in the logistics and supply chain industry. (Those who do not meet the minimum requirements above are still welcomed to apply. Admission may be considered on a case-by-case basis.)

 

Supporting Documents Required:

  • For Singapore citizens & PRs, a copy of your NRIC / ID card (front & back)
  • For foreigners, a copy of your work permit (front & back) or your passport (personal particulars page)

 

How to apply:

  1. Submit interest via the PGSS Course Selection Form 
  2. Register with Temasek Poly via the online application portal (link will be provided in the PGSS form).

 

Important:

  • To be eligible for PGSS points, you must key in “GRABAC” as the referral code when applying with Temasek Poly via the STEP Portal. Failure to key in the correct referral code will result in ineligibility of PGSS points disbursement.  

Course Fees

Full Course Fees (incl. GST)

$545.00

Singapore Citizens (incl. GST)
  • 40 years old & above: $62.00
  • 39 years old & below: $162.00
  • Singapore PR: $163.50 (regardless of age)
NOTE:
  • Singaporeans aged 25 years old and above may use SkillsFuture Credit to offset the fees. Click here to learn more.
  • GST rate has been revised to 9% with effect from 1 Jan 2024.
  • Union Training Assistance Programme (UTAP): NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above). Click here to learn more. 
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