Training Provider
Temasek Polytechnic
SCPD07 Service Operation Management
Course Information
Available Subsidies
- SkillsFuture-funded
- SkillsFuture Credit
- NTUC UTAP
Supported by PGSS?
Yes
Course Description
This course aims to provide learners a good understanding of the problems and challenges facing different types of Service Operations Management and managerial implication, the competitive environment of services, types of competitive strategies. It also includes steps to design the service process and how to drive continuous improvement.
Why You Should Apply
Master popular logistics skills with this 100% online course. Learn at your own time and pace and get certified!
Certification
- On passing the module’s online examination, candidates will be awarded an e-Certificate of Completion issued jointly by Temasek Polytechnic and the Chartered Institute of Logistics and Transport (CILTS).
- Candidates will be awarded an Advanced Professional Certificate in Supply Chain Professional Development Programme by CILTS on passing SCPD modules 05 to 08.
Course Duration
Complete within 1 month from the date of successful registration
Application Period
Jan – Mar 2024
Training Mode
Online
What Jobs Will It Pave The Way To?
Logistics/Warehouse Staff
Learning Outcomes
What You'll Learn
- Introduction to Service Operations Management
- The Service Concept
- Customers and Relationships
- Managing Customer Expectations and Perceptions
- Managing Supply Networks and Supplier Relationships
- Designing the Customer Experience
- Designing the Service Process
- Measuring, Controlling and Managing
- Driving Continuous Improvement
Entry Requirements
Requirements & Process
This course is suitable for any Grab partners who are interested to upskill their capability for career growth in the area of logistics and supply chain.
Entry Requirements:
- Minimum GCE ‘A’ level certificate and two years of working experience in the logistics and supply chain industry. (Those who do not meet the minimum requirements above are still welcomed to apply. Admission may be considered on a case-by-case basis.)
Supporting Documents Required:
- For Singapore citizens & PRs, a copy of your NRIC / ID card (front & back)
- For foreigners, a copy of your work permit (front & back) or your passport (personal particulars page)
How to apply:
- Submit interest via the PGSS Course Selection Form
- Register with Temasek Poly via the online application portal (link will be provided in the PGSS form).
Important:
- To be eligible for PGSS points, you must key in “GRABAC” as the referral code when applying with Temasek Poly via the STEP Portal. Failure to key in the correct referral code will result in ineligibility of PGSS points disbursement.
Course Fees
Full Course Fees (incl. GST)
$545.00
Singapore Citizens (incl. GST)
- 40 years old & above: $62.00
- 39 years old & below: $162.00
- Singapore PR: $163.50 (regardless of age)
Singapore Citizens aged 39 years old & below
- Singaporeans aged 25 years old and above may use SkillsFuture Credit to offset the fees. Click here to learn more.
- GST rate has been revised to 9% with effect from 1 Jan 2024.
- Union Training Assistance Programme (UTAP): NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above). Click here to learn more.