The Certificate in ‘Customer Experience Innovation’ aims to equip learners with creative, computational thinking and customer service skills to deliver effective customer-centric service.
Why You Should Apply
Graduate in 3 months and earn industry-recognised LUMA Human-Centered Design (HCD) Practitioner Certification!
Course Duration
3 months
Course Date
TBC (2024)
Application Deadline
TBC (2024)
Training Modes
Classroom facilitated training & online e-learning
What Jobs Will It Pave The Way To?
This part-time course is relevant for any job roles related to customer management, e.g. Customer Experience Executive, Customer Service Executive, Marketing, Sales, etc.
Learning Outcomes
What You'll Learn
Apply Design Thinking framework to engage in customer-centric problem solving, so as to achieve desired customer outcomes
Gather useful insights on the customer, using mathematics and data analytical tools
Effectively identify customer needs, maintain and manage customer relationships
Entry Requirements
Who Should Apply
Grab partners who wish to upskill their capability for career growth in the area of design thinking, service innovation or customer relationship management.
Entry requirements:
Minimum O levels/NITEC (Applicants with other qualifications are welcome to apply)
Preferred: Have a working knowledge of Microsoft Office e.g. Word, Excel and Powerpoint.
Important: Students enrolled in the course are expected to bring their personal laptops with the Windows 10 operating system and have Microsoft Office installed.
Course Fees
Full Course Fees (incl. GST)
$9,720.00
Singapore Citizens (incl. GST)
40 years old & above: $1,089.00
39 years old & below: $2,889.00
Singapore PR: $2,916.00 (regardless of age)
NOTE:
Singaporeans aged 25 years old and above may use SkillsFuture Credit to offset the fees. Click here to learn more.
GST rate will be revised to 9% with effect from 1 Jan 2024. Any payable course fees will be subjected to the new GST rate adjustments in 2024.
Union Training Assistance Programme (UTAP): NTUC members enjoy 50% unfunded course fee support for up to $250 each year (or up to $500 for NTUC members aged 40 years old and above). Click here to learn more.